Returns, Exchanges, and Cancellations
At WAGNERTUNING LLC. , customer satisfaction is the end goal of all our efforts (making your face flatter using accelerative force is where it all starts), and our return policies are engineered to meet or exceed industry standards while being friendly and fair to all involved.
Initiating a Return or Cancellation are subject to a 20% restocking fee: All returns, exchanges, or cancellations must be called in and approved. You will then be given an RMA and directions through the steps of the RMA process to ensure a smooth, hassle-free experience. Return Shipping: Returns for refund do not include the cost of shipping to the customer, and the customer is responsible to pay for return shipping back to WAGNERTUNING LLC.
Our goal is to build long-term relationships with customers. Returns of product for refund are available on all approved returns. All product must be returned in factory new packaged condition.
So long it has not shipped, an eligible order can be cancelled. We do our best to get product shipped to customers as quickly as possible, but in certain cases we serve very small markets with rare and difficult to source parts. While delays are inevitable, it is never our goal to inconvenience you beyond what you feel is reasonable. All unshipped WAGNERTUNING LLC. If the order has been shipped the customer is reasonable for the shipping cost for the return of any cancelled order.
Please Note: Refunds are subject to approval. Once approved, they will be made via a method of our choice (credit card refund, check, cash, etc) and will be made by the WAGNERTUNING LLC. Accounting Department within 14 calendar days of approval.
We always aim to be fair in the way we serve customers. Feel free to contact us if you need any clarification on any of our return policies.